Terms and Conditions
These terms apply to every booking made with Istanbul Driver Service, a brand of Coşar Turizm Taşımacılık İnşaat ve Dış Tic. Ltd. Şti. By placing a booking, you accept them. Please read them together with our cancellation policy.
How Is a Booking Confirmed?
A form or a WhatsApp message is a request, not a booking. Your booking is confirmed only when we send a written confirmation stating the vehicle class, the package, the price and the pick-up details. You are responsible for the accuracy of the address and contact details you give us.
What Does the Price Include?
Prices are per vehicle, in euros, and include VAT, fuel, tolls, parking and the waiting time of your driver within the booked hours, inside Istanbul, unless stated otherwise in your confirmation. Journeys outside Istanbul are quoted separately and confirmed in writing.
How Do Booked Hours Work?
- The minimum booking is four hours
- Your booked hours start at the agreed pick-up time
- Your driver waits between stops within the booked hours, at no extra charge
- Extra time can be arranged with us on the day, subject to the legal driving hours of your driver and the availability of the vehicle
What Are the Rules on Luggage and Conduct?
- Luggage must not exceed the stated capacity of the booked vehicle; extra luggage may require a larger vehicle at a different price
- Smoking is not permitted in any vehicle
- Children must travel in an appropriate child seat, which we provide free of charge on request, subject to availability
- A driver may end a journey without refund where passenger behaviour endangers safety
What Is the Limit of Our Liability?
We are not liable for delays caused by force majeure, including extreme weather, road closures, strikes, security incidents or exceptional traffic. Our liability in all cases is limited to the value of the journey concerned, except where Turkish law imposes a higher standard.
How Do I Contact You?
Coşar Turizm Taşımacılık İnşaat ve Dış Tic. Ltd. Şti., Kaptanpaşa Mah. Reis Sk. No:33/10, Beyoğlu 34440 İstanbul. Email info@istanbuldriverservice.com. Telephone and WhatsApp +90 533 770 29 14.