How We Work
A booking with us has four stages: you send a brief, we confirm a written rate, your named driver runs the day, and finance receives one invoice. The same desk stays responsible for all four. If something changes at any stage, you message one number, at any hour, and a person answers.
What Happens at Each Stage?
| STAGE | YOU | WE |
|---|---|---|
| 1. Brief | Send the dates, the first address and the vehicle or the number of people | Check availability and ask anything missing |
| 2. Rate | Read the written rate and confirm it | Send the vehicle, hours, price and terms |
| 3. Drive | Tell the driver of any changes | Send the driver's name and plate, and run the day |
| 4. Invoice | Give us the billing details and any reference | Issue one invoice from Coşar Turizm |
Who Is Responsible If Something Goes Wrong?
We are. The driver works for us and the booking is with us, so there is no one else to refer you to. If a vehicle has a problem, the desk arranges a replacement. If a driver is delayed, you hear about it from us, as early as we know. If you are not satisfied, write to the desk, and we will look into it directly.
How Are Hours and Rest Managed?
Drivers work under legal limits on driving and rest, and we plan bookings around them. That is why we discuss a very long day in advance, and why a day and evening together may need a second driver. A tired driver is not something any client should accept.
What Do We Do With Your Information?
We use it to carry out the booking and to meet our legal duties, and we share it only with those who run the booking. Our privacy policy and our KVKK notice set this out in full.